FAQ

 

How long will my order take to ship?

All items in store have an estimated shipping time displayed near the price on each individual product page.  If you have several items in your cart you can expect your order to ship based on the longest shipping estimate time. We usually add a good buffer so most orders ship sooner than expected. During large print releases please be patient as we process a large quantity of orders in a short timeframe.  Once your order is processed you’ll receive an email with your tracking number and you can also view order details through your control panel.

 

How do I collect Juicy Rewards Points?

There are several ways to collect Juicy Rewards Points and you can read more about them here

Will Juicy Rainbow accept returns?

Yes, many items may be returned FREE of charge if you've paid using PayPal. Items must be in “New With Tags condition”. Returned items will receive a store credit or if there’s a quality issue we offer a replacement or a refund if a replacement isn't available. We pride ourselves on outstanding customer service so if there’s any problem with your order when it arrives, please contact Juicy Rainbow straight away. Items such as, but not limited to, tokidoki blind boxes, are unable to be returned. For more information on FREE Returns including return time frames and our return address, please click here

Can Juicy Rainbow ship my order internationally?

Yes we can although there are some items with international shipping restriction. To see if an item ships to your location you can enter your country and post code in the shipping calculator on each product page for a shipping quote!

Can Juicy Rainbow Combine my orders?

Yes we can consolidate multiple orders and any excess shipping will be applied as store credit. This is a courtesy service free of charge however we do require you to leave a note on your order requesting a consolidation. If this is communicated via email there is no guarantee that we will receive the email before processing your order.

 

Will I receive a Coin Purse with my order?

We have a limited number of coin purses for each new release Ju-Ju-Be print and we tend to gift them to the larger orders over the release period. We also have other GWP that we randomly pop into parcels at other times.

How does Lay-by work?

The Juicy Lay-By service is fully integrated into your user account.  Payments are automatically charged to your credit card once a week for a total of 4 weeks. You have the ability to finalise your Lay-by at anytime through your Juicy Rainbow account by paying the balance. Full details including cancellation fees, can be found via this LINK